Warranty Policy

Dwara Jewels offers a 6-Month Limited Warranty on its products from the date of delivery. The warranty covers eligible structural manufacturing defects and anti-tarnish plating issues under normal wearing conditions.

Manufacturing Defects: Defective clasp mechanisms, manufacturing-related solder point fractures, or faulty stone settings present upon delivery.

Prong & Setting Repairs: Repairing, tightening, or realigning loose prongs or settings that develop due to crafting defects under normal, careful wear.

Plating Protection: Premature or unusual fading or tarnishing of rhodium, gold, or anti-tarnish plating, provided jewellery care instructions have been followed.

925 Silver Guarantee: Products are represented as containing 92.5% pure silver and stamped with the 925 mark.

925 sterling silver is a relatively soft precious metal. Settings and prongs may bend or open following pressure, accidental impact, or snagging.

Lost Gemstones: The cost of replacing gemstones lost due to accidental impact, pressure, snagging, or everyday wear is the responsibility of the customer.

Complimentary Setting Labour: When a replacement gemstone is purchased through Dwara Jewels for a piece within its 6-month warranty period, we will reset the stone and inspect or tighten nearby prongs without crafting labour charges. Shipping charges apply.

Stone Availability: Exact gemstone replacements are subject to market availability. Where an exact match is unavailable, we may offer a similar colour or shade.

Not Covered: Missing gemstones, impact-related chipped or cracked stones, bent bands, broken chains caused by force, chemical damage, normal scratches, and gradual surface wear.

Third-Party Repairs: Alterations, resizing, polishing, or resetting performed by another jeweller void the Dwara Jewels limited warranty.

Dwara Jewels offers complimentary prong inspection and stone-tightening services within the 6-month warranty period.

Customers are responsible for nominal two-way shipping charges for this preventive service.

Submit Your Request: Email dwarajewels.official@gmail.com with your Order ID, purchase invoice, and clear photographs or videos showing the issue.

Evaluation: Our quality inspection team aims to evaluate requests within 24–48 hours and confirm warranty eligibility or any gemstone replacement charges.

Repair & Resetting: Following approval and applicable payment, our team will coordinate reverse pickup, eligible repairs, stone resetting, or plating work and return the item.

Within 30 Days of Delivery: For a verified manufacturing defect or loose setting reported within 30 days of delivery, Dwara Jewels covers the round-trip pickup and delivery charges.

For claims after the first 30 days, please contact our support team for confirmation of applicable shipping charges before sending the item.